General Terms and Conditions of Sale

Devenir Musique is an e-commerce open to: the European Union, Switzerland, United States, Canada and Japan. The site exists in three languages: French, English and German. Numerous currencies are available: the euro, the Swiss franc, the pound sterling, the US dollar and Canadian dollar.

Article 1 – Prices

Our prices listed in Euros include taxes; they do not include shipping and handling fees.

According to the law Lang 81-766 from 10 August 1981, books have a unique price established by the publisher, and have a reduced VAT at their disposal. For publishers, no reduction may exceed 5% of the price of the book.

For all shipping outside the European Union and the French Overseas Departments and Territories, the invoice is created without taxes. It is the client’s responsibility to pay any customs tariffs and any other import fee and to make any necessary declarations with the relative authorities.

Only companies that have an inter-community VAT number may ask for an invoice without the VAT.

Article 2 – Ordering and validation

Any order validation supposes having read and acknowledged the General Terms and Conditions of Sale.

The information saved and validated at the time of the order serve as proof of the entire transaction between the client and Devenir Musique.

Article 3 – Availability

Products sold on the site are available as long as stock lasts. In case a product is no longer available, the client will receive an e-mail informing them of the order cancellation for the product(s) no longer available. The amount debited from the client’s account corresponds to the actual products shipped, with added shipping and handling fees.

Article 4 – Delivery

The products ordered are shipping address supplied by the client when signing up on the site. Devenir Musique is not responsible for undelivered articles when proof of shipping may be verified. Carrier risk is born by the client. In case of damage or loss during delivery, the concern must be specified within the three days after delivery in a registered letter with return receipt to the carrier.

Delivery is made during working days and the orders are handled as they are received. In France, shipping times are about 2-3 days, or 3-4 days to other countries within the EU, including Switzerland, and 4-5 days for the United States and Canada. There is no delivery between 20 July and 20 August.

All items shipped by Post have a tracking number. Once the order has been sent, this number is sent to the client by e-mail with a link for tracking the progress of the package.

Article 5 – Payment

Payment for the order is by cheque, wire transfer or online payment, through a secure transaction via Société Générale (SOGENACTIF), which uses a secure 3D protocol, or via PayPal.

In the latter case, banking information is handled directly by Société Générale or PayPal. All of the information is transmitted by encrypted SSL technology (Secure Socket Layer), ensuring safe Internet payment.

Full payment of the invoice must be made before the ordered item(s) is/are shipped.

Payment by cheque is only possible for clients who have a bank account with a French bank. Cheques must be made to the order of Devenir Musique.

Wire transfers are allowed starting at 500€ purchases.

Payment by credit/debit card via Société Générale is permitted up to 2,000€ of purchases; above that, you must pay by wire transfer.

Concerning PayPal, those not in France must have a PayPal account, in order to pay for purchases on their site.

Article 6 – The right of retraction

Any client may exercise the right of retraction, in accordance with legal provisions in effect. This right must be exercised within 10 days, starting with the delivery of the order. In order to do this, the client must either send an e-mail or a letter to assert their rights, and to return the product(s) in mint condition and in the original packaging. Return shipping costs are the client’s responsibility. No CODs will be accepted.

The refund is only for the price of the product(s) and shipping and handling fees. Refunds will be made in a reasonable amount of time. Cultural commodities, such as books, are not subject to the right of retraction.

Article 7 – Intellectual property

All text, still and videos images visible on the Devenir Musique site are under copyright and intellectual property law worldwide. They are reserved for private use only. Any full or partial reproduction of the site is strictly forbidden, unless otherwise notified directly on the site. 

Article 8 – Law and disputes

The present General Conditions and Terms of Sale are governed by French law. In the event of a dispute, only French courts will be solely competent. 

Article 9 – Personal information

The user acknowledges having read and accepted the General Terms and Conditions of sale. Moreover, by providing us with their personal information, they accept:

  • that it will only be used for handling their download requests, their orders and the sending of product-related information on the site,
  • that it will be stored in computer memory.

In accordance with the French Data Protection and Freedom of Information Law (Loi Informatique et Liberté) of 6 January 1978, modified in 2004, website users have the right to access and correct their personal data, which they may do by sending a letter containing their account references to the postal address of the company responsible.

Article 10 – Security of personal data

The Devenir Musique site uses SSL (Secure Socket Layer) technology that encrypts personal data and stops it from circulating freely on the Internet.

In accordance with the French Data Protection and Freedom of Information Law (Loi Informatique et Liberté) of 6 January 1978, is registered with National Commission for Information Technology and Civil Liberties (CNIL), under the number 1668026 v 0.