Is paying online risky?

The Devenir Musique site uses SSL (Secure Socket Layer) technology that encrypts the information that you enter from your computer. In this way, your financial information (card number, expiration date and cryptogram on the back) is not visible on the Internet and is not sent to Devenir Musique. SSL technology, which uses 128-bit encryption, is currently the most-used data-sharing protocol worldwide, especially for e-commerce sites.

If you choose to pay via Société Générale, you will also have the added 3D Secure protocol, on top of the SSL (Secure Socket Layer) technology. 3D Secure introduces personal data into the validation of payment by credit/debit card, allowing the bank to identify you. During the payment process, once your bank information is on record, you receive a message from your bank, either on your cell phone or on your landline, giving you a code to enter to finalise the payment process. Without the validation of this personal date by your bank (the code to enter), the transaction is interrupted.

In France, banks are obligated to cover the risk connected to the fraudulent use of bankcards. If you believe you have been the victim of bankcard fraud, contact your bank as soon as possible.

Is my personal data secure on this site?

When you fill out the online form to open an account, your personal data is protected by SSL (Secure Socket Layer) technology encryption. The information you enter (address, e-mail address, etc.) from your computer is not freely visible on the Internet and the encryption level does not allow it to be revealed.

Only your PIN code allows you to access your account. Keep it in a safe place. You can modify it at any time.

In accordance with the French Data Protection and Freedom of Information Law (Loi Informatique et Liberté) of 6 January 1978, is registered with National Commission for Information Technology and Civil Liberties (CNIL), under the number 1668026 v 0.

Why do I have to create an account?

Opening an account on grants you access to various services. With your account, you can place order, purchase items by cheque, wire transfer or by credit/debit card, obtain information about the status of your purchases, and receive product offers and our newsletter.

Some free downloads and online services are only accessible from within your account.

How do I create a secure password?

Choose your password wisely, avoiding the most commonly used words and catchphrases. Mix capital and lowercase letters, numbers, and typographical characters into least eight characters. Using the same password for many accounts is not advised. Finally, keep your password somewhere safe and don’t store it on your computer.